Any purchases will normally be despatched within 1 working day after the date of our Delivery Confirmation unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of our control).
Orders placed by UK customers can choose either 24hr, 48hr or 3-5 day delivery service by Royal Mail– you may be required to sign for the order if you choose the sign for option. Should your Order not arrive by the estimated delivery date, you should contact us in writing as soon as possible so we can investigate.
It is your responsibility to provide us with full and correct delivery address details. If your package is returned to us due to an incorrect or incomplete address, you will be charged the full delivery cost to re-deliver your order to a corrected address.
If no one is available at your delivery address to receive your item and the item cannot be left in a safe place nominated by you, Royal Mail will leave a delivery note explaining how to rearrange delivery or where to collect the package.
As per Royal Mail’s terms if you do not collect or rearrange delivery within 18 calendar days, we will contact you to ask you how you wish to proceed. If we cannot contact you or arrange redelivery or collection, we will treat the Contract as cancelled and recover the Goods. If this happens, you will be refunded the purchase price of the Goods themselves, but not the cost of delivery. We may also bill you for any reasonable additional cost that we incur in recovering the Goods.
In the unlikely event that we fail to deliver the Goods within 30 calendar days of our Order Confirmation (or as otherwise agreed), you may treat the Contract as being at an end immediately if:
We have refused to deliver; or
In light of all relevant circumstances, delivery within that time period was essential; or
You told us when ordering that delivery within that time period was essential.
If you do not wish to cancel or none of those circumstances apply, you may specify a new (reasonable) delivery date. If we fail to meet the new deadline, you may then treat the Contract as being at an end.
Delivery will be deemed to have taken place when the Goods has been delivered to the delivery address indicated in your Order and you (or someone identified by you) have taken physical possession of the Goods.
The responsibility (sometimes referred to as the “risk”) remains with us until delivery is complete, at which point it will pass to you. You own the Goods only once we have received payment in full of all sums due (including any applicable delivery charges).
We currently only deliver in the UK.